Privacy Policy

Introduction

Welcome to Affordable AC & Service. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data You Provide to Us

We collect personally identifiable information, such as your name, address, email address, and telephone number, when you voluntarily provide it to us through our contact forms or by contacting us directly. This information is necessary to respond to your inquiries, provide you with free estimates, and schedule our HVAC services.

Our contact forms are managed using the LeadConnector platform. When you submit a form, your information is processed by LeadConnector on our behalf to help us manage your request efficiently. You can review LeadConnector’s privacy policy for more information on how they handle data.

Data Collected Automatically (Analytics & Cookies)

When you access our website, our servers may automatically log certain information that your browser sends. We use Google Analytics, a web analytics service, to track and report website traffic. This service uses “cookies”, which are small files placed on your computer, to help us analyze how users interact with our site.

The data collected may include:

  • Your computer’s Internet Protocol (IP) address
  • Browser type and version
  • The pages of our site that you visit
  • The time and date of your visit, and the time spent on those pages
  • Other standard, non-personally identifiable statistics

This information helps us understand our audience, improve our website, and enhance our service offerings. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page.

How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Respond to your service requests and inquiries.
  • Provide you with a free estimate for our services.
  • Schedule and confirm appointments for installation, repair, or maintenance.
  • Send you important information regarding your service or our company.
  • Analyze website usage to improve our website and service offerings.
  • Prevent fraudulent transactions and protect against criminal activity.

Disclosure of Your Information

We do not sell, trade, rent, or otherwise share your Personal Information with third parties for their marketing purposes. We may share information we have collected about you in certain situations:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process or to protect the rights, property, and safety of others, we may share your information as permitted by law.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis (Google Analytics) and customer relationship management (LeadConnector).
  • Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken a number of steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Rights and Choices

You have certain rights regarding the personal information we hold about you. You can manage your preferences through the following options:

  • Cookies: You may set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, please note that some parts of this site may not be accessible or may not function properly.
  • Google Analytics: You can opt-out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on.
  • Contact Us: You may contact us at any time to review, change, or request the deletion of your personal information.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

Affordable AC & Service
Owner: Harvey Culvahouse
Phone: (423) 800-2029
Email: info@affordableacservice.com
Address: 158 Hickory Ln, Ten Mile, TN 37880